Refund policy
Returns & Refund Policy
We want you to be completely happy with your order. Every item at Prints R Bespoke is made to order with care, so each piece is created just for you. Because of this, we’re only able to accept returns if there’s a problem with the product itself.
When We Accept Returns
We gladly accept returns or replacements if:
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Your item arrives damaged in transit
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The print or product quality is faulty or below standard
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You’ve received the wrong item or there’s an issue caused by us
If any of the above apply, please contact us within 14 days of delivery at printsrbespoke@gmail.com with your order number and a photo of the issue.
We’ll make it right as quickly as possible — either by sending a replacement or issuing a refund.
When We Can’t Accept Returns
Because all of our products are made to order, we’re unable to accept returns or refunds if:
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You’ve changed your mind about the design, size, or colour
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The item was ordered by mistake
We also can’t accept returns on digital downloads, custom items, or sale products, unless they arrive damaged or faulty.
How Returns Work
Once your return is approved, we’ll provide a return shipping label and instructions on how and where to send your package.
Please don’t send items back without contacting us first — we can’t accept unapproved returns.
Refunds
When we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since your return was approved, please email us at printsrbespoke@gmail.com and we’ll check on it right away.
Questions or Concerns
We’re always here to help.
If you have any questions about your order or need help starting a return, just drop us an email at printsrbespoke@gmail.com — we promise to get back to you as soon as possible.